Retail
Industries · Retail & E-commerce
Cloud and IT for retail and e-commerce. Fast on sale day, secure at checkout, lean all year.
From D2C brands on their first big sale to retail chains with hundreds of stores, DevOps TechLab builds storefronts that hold up under peak traffic, keeps payment and customer data protected, connects stores, warehouses and marketplaces, and scales cloud costs down when the rush is over.
- 275+workloads migrated
- ISO 27001and a SOC 2 report held by us
- Peak-readyload-tested before every major sale
- 1 invoicecloud, licences and devices, in INR
Who we serve
From first sale to retail chains.
A D2C brand, an omnichannel retailer and a national chain face different problems. Our approach changes with each.
- Startup · first big sales
D2C brands and e-commerce startups
- A storefront that does not fall over on launch or sale day
- Shopify, WooCommerce or custom stack on a sound cloud setup
- Payments and customer data handled correctly from day one
- Cloud credits and costs that grow with orders, not ahead of them
Typical engagementBuild, then co-managed
- SMB · stores plus online
Growing retailers and omnichannel brands
- Website, stores, marketplaces and warehouse sharing one stock view
- POS, store Wi-Fi and devices managed centrally
- Load testing and a scaling plan before every festive season
- One partner and one invoice for cloud, licences and devices
Typical engagementManaged
- Enterprise · high volume
Retail chains and marketplaces
- Architecture for millions of sessions and flash-sale spikes
- PCI DSS scope reduced and evidence kept for audits
- Hundreds of stores on secure, monitored networks
- Cost per order tracked and optimised across the year
Typical engagementManaged, alongside your platform team
Challenges
What costs retailers orders.
Six IT challenges we see across retail and e-commerce, and how we address each one.
Traffic jumps five to ten times during a festive sale or a campaign, and the site slows or goes down at the worst moment.
StartupSMBEnterpriseEvery extra second on product and checkout pages costs conversions, especially on mobile networks.
StartupSMBEnterpriseWebsite, stores and marketplaces each show different stock, leading to cancelled orders and overselling.
SMBEnterpriseCard data, addresses and phone numbers make retailers a target for fraud, bots and data theft.
StartupSMBEnterprisePOS terminals, store Wi-Fi and devices fail with no one on site to fix them.
SMBEnterpriseCapacity added for the sale stays running for months after the rush is over.
StartupSMBEnterprisePeak readiness
Ready before the sale starts.
An eight-week plan so your storefront, checkout and integrations hold up on the busiest days of the year.
- Sale-day traffic
- Normal day
- Capacity, scaled automatically
- 6×peak traffic over a normal day
- < 2 minto add capacity when traffic rises
- 0minutes of checkout downtime
Illustrative figures; we agree real targets with you after load testing.
Omnichannel
One view of stock, every channel.
Website, app, marketplaces and stores connected to ERP and warehouse, so customers see what you actually have.
- Website
- Mobile app
- Marketplaces
- Stores
- ERP and inventory
- Warehouse and fulfilment
- CRM and marketing
- Reports and analytics
- Stock updated across channels within seconds
- Orders routed to the nearest store or warehouse
- One customer record across online and stores
- Integrations monitored, with alerts on failures
Payments and customer data
Secure checkout, protected customers.
Six controls that keep card data out of your systems, stop bots and fraud, and protect customer data.
Card data kept out of your systems
Hosted checkout and tokenisation through your payment gateway, so card numbers never touch your servers and PCI DSS scope stays small.
Web application firewall
Common attacks, card testing and credential stuffing blocked before they reach the storefront.
Bot and fraud controls
Rate limits and bot rules that stop scalpers, scrapers and fake orders without blocking real shoppers.
Admin access locked down
MFA, named accounts and least-privilege access for store admins, agencies and developers.
Customer data under the DPDP Act
Consent, retention and deletion of customer data planned with your team.
Logging and alerts
Logins, admin changes and payment errors logged and watched, with alerts on anything unusual.
This is general guidance, not legal advice. Your payment gateway and legal advisers confirm your PCI DSS and DPDP obligations.
Speed and conversions
Faster pages, more orders.
Four levers that cut page-load times on product, category and checkout pages, especially on mobile.
- Home page load
- Product page load
- Checkout step
- Server response
- Before
- After
Illustrative results; we measure your own pages before and after.
Stores and teams
IT for every store and head office.
Networks, devices, email and access for store staff, warehouse teams and head office, managed centrally.
- POS and store networks
Secure store Wi-Fi, separate networks for POS and guests, and a backup connection so billing never stops.
- Store devices
Tablets, handhelds and laptops enrolled, locked to the apps staff need and wiped remotely if lost.
- Email and Teams for every store
Microsoft 365 or Google Workspace for head office, with frontline plans for store staff.
- One GST invoice
Cloud, licences and devices billed together, below list price.
Cloud cost through the year
Pay for peak only at peak.
Retail traffic is seasonal. Your cloud bill should be too.
- Apr
- May
- Jun
- Jul
- Aug
- Sep
- Oct
- Nov
- Dec
- Jan
- Feb
- Mar
Spend rises with the festive season, then returns to base, instead of staying at peak all year.
Autoscaling
Capacity follows traffic up and back down, hour by hour.
Commitments for the base
Savings plans or reserved capacity for the load you run all year.
Spot for batch work
Image processing, feeds and reports run on discounted spare capacity.
Engagement models
Assess, get peak-ready, run.
Start with a review, prepare for your next big sale, and let us run it through the year.
Assess
A review of your storefront, integrations, store IT, security and cloud bill, with a prioritised plan.
- Findings in plain language
- Quick wins before your next sale
Get peak-ready
Load testing, fixes, autoscaling and a sale-day war room, eight weeks before your event.
- Agreed traffic and order targets
- Engineers on watch on sale day
Run
Managed cloud, security, monitoring and store IT on one invoice, with seasonal cost reviews.
- Monthly health and cost report
- Peak plan refreshed every season
FAQ
Questions from retail and e-commerce teams.
- Will our site stay up during a big sale?
- We load test at two to three times your expected peak, fix what breaks, set autoscaling and keep engineers on watch on the day. No one can promise zero issues, but you will not be finding the limits live.
- Do you work with Shopify and other platforms?
- Yes. For hosted platforms like Shopify we focus on integrations, apps, data and security; for Magento, WooCommerce or custom stores we also run the infrastructure.
- Does card data pass through our servers?
- It should not. We design checkout so card data stays with your payment gateway, which keeps your PCI DSS scope small. Your gateway confirms the final requirements.
- Can you connect our stores, marketplaces and ERP?
- Yes. We build and monitor the integrations that keep stock, orders and prices in sync across channels.
- How do you keep cloud costs down after the sale?
- Autoscaling brings capacity down automatically, and we review and remove anything added for the sale. You see cost per order every month.
- Can you bill in INR?
- Yes. Cloud, licences and devices on one GST invoice, below list price.
Keep exploring
For retail and e-commerce
- Case studyVisual product search case studySpotem: upload a photo, get similar products in seconds.
- Case studySemantic product search on AWSHK Infosoft: search the catalogue the way customers talk.
- Case studyAI corporate gifting platformEasyGift: a request becomes an on-budget quote in minutes.
- ServiceCloud cost optimization servicesWaste removed and kept out; Savings Plans bought only where they pay.
- ServiceManaged cloud services24/7 monitoring, patching, backups, security and cost, with a monthly report.
Talk to an engineer
Start with a 20-minute review. Leave with a plan.
An engineer looks at your current setup, points out what’s costing you money or risk, and tells you what we’d fix first. No sales deck, no obligation to go ahead.
Every month you wait, the bill grows, the audit gets harder and the AI project waits another quarter.