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Terms of use and service.

The terms for using our website, and the general terms that apply to our managed cloud, AMC, licensing and cloud billing services.

  • Effective date1 October 2026
  • Last updated8 October 2026
  • Applies toIndia and worldwide

1. Introduction and acceptance

How these terms are organisedSections 1–3 apply to everyone. Sections 4–6 apply to use of the Website. Sections 7–27 are our General Terms of Service and apply to every Client that buys Services or Products from us.
1.1
These Terms of Use and Service (the “Terms”) are issued by Devops Techlab Private Limited, a company incorporated in India with Corporate Identification Number U74999GJ2018PTC101332 and its registered office at 634, Iscon Emporio, Near Star Bazar, Satellite, Ahmedabad, Gujarat 380015, India (“DevOps TechLab”, “we”, “us” or “our”).
1.2
By accessing the Website, submitting an enquiry, accepting a Quote, signing an Order, paying an invoice, or allowing us to access your systems, you agree to be bound by these Terms and acknowledge our Privacy Policy. If you do not agree, you must not use the Website or the Services.
1.3
If you accept these Terms on behalf of a company or other organisation, you represent that you are authorised to bind it, and “you” and “Client” refer to that organisation.
1.4
The Services are intended for businesses and professionals. You confirm that you are not acting as a consumer and are at least 18 years of age.

2. Definitions and interpretation

2.1
In these Terms:

“Agreement” means these Terms together with any Order, Quote, Statement of Work, Service Level Agreement, AMC Schedule or Data Processing Agreement that refers to them.

“AMC” means an annual maintenance contract or other recurring support and maintenance arrangement described in an AMC Schedule or Order.

“Client” means the person or organisation that obtains Services or Products from us.

“Client Data” means all data, including Personal Data, that the Client or its users store in, or that we access in, Client Systems in the course of the Services.

“Client Systems” means the Client’s cloud accounts, subscriptions, tenants, servers, networks, devices, applications, domains and productivity environments (including Microsoft 365, Google Workspace and Zoho) that we access, manage or support.

“Credentials” means usernames, passwords, access keys, API tokens, certificates, recovery codes, multi-factor authentication factors, delegated administrative privileges and any other means of access to Client Systems.

“Order” means a purchase order, order form, signed Quote or Statement of Work accepted in writing (including by email) by both parties.

“Personal Data” has the meaning given in the Digital Personal Data Protection Act, 2023 and, where applicable, the GDPR.

“Products” means third-party software licences, subscriptions, cloud services and hardware that we resell, including those of Amazon Web Services, Microsoft, Google, Zoho, Adobe and Apple.

“Services” means professional, managed, migration, consulting, support, AMC, licensing administration and cloud billing services that we provide.

“Vendor” means the manufacturer, publisher or provider of a Product, and its authorised distributor.

“Vendor Terms” means the end-user, customer or licence terms of a Vendor that govern a Product.

“Website” means devopstechlab.com and all of its pages, forms, tools and content.

2.2
Headings are for convenience only. “Including” means “including without limitation”. “Writing” includes email. References to a law include that law as amended or re-enacted.

3. Order of precedence

3.1
If there is a conflict between the documents forming the Agreement, the following order of precedence applies, highest first:
  1. a signed master services agreement or Data Processing Agreement;
  2. the Order or Statement of Work, for the Services or Products it covers;
  3. the Service Level Agreement or AMC Schedule;
  4. these Terms.
3.2
Any terms in a Client purchase order, vendor registration form or similar document that add to or differ from the Agreement have no effect unless we expressly accept them in writing.
3.3
Vendor Terms govern the Products themselves and prevail over the Agreement on matters relating to the Product’s functionality, availability, licensing rules and Vendor support.

4. Use of the Website

4.1
We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for your internal business purposes.
4.2
You must not:
  1. use the Website in breach of any law or third-party right;
  2. attempt to gain unauthorised access to, probe, scan or test the vulnerability of the Website or our systems without our prior written consent;
  3. introduce malicious code, or interfere with or overload the Website;
  4. scrape, harvest or extract content or data by automated means, other than search-engine indexing of public pages;
  5. submit false, misleading or unlawful information, or impersonate any person.
4.3
Security vulnerabilities should be reported responsibly to janak@devopstechlab.com. We do not authorise testing of our systems except under a written engagement.
4.4
We may suspend or withdraw the Website, or restrict access to it, at any time without liability.
4.5
WhatsApp updates. Forms on the Website may offer an optional box to receive updates from us on WhatsApp. By ticking it, you agree to receive messages about our services, offers, events and resources on WhatsApp at the number you provide, and you confirm that the number is yours or that you are authorised to use it. Opting in is not a condition of any quote, service or job application. You may opt out at any time by replying “STOP”, using the opt-out option in a message, or writing to janak@devopstechlab.com. Messages are delivered through WhatsApp and are subject to WhatsApp’s own terms; we are not responsible for WhatsApp’s availability or for charges from your mobile or data provider. How we use your number is explained in our Privacy Policy.
4.6
Privacy, cookies and analytics. Our Privacy Policy explains how we handle personal data collected through the Website. The Website uses strictly necessary cookies and, only if you consent through our cookie banner, analytics tools (Google Analytics 4 and Microsoft Clarity) and marketing tools (Google Ads, the LinkedIn Insight Tag and, while we run Meta ads, the Meta Pixel), loaded through Google Tag Manager. You can change your choice at any time through the “Cookie settings” link in the footer. These tools are provided by third parties under their own terms and privacy policies.

5. Website content, estimates and third-party links

5.1
Content on the Website is general information. It is not professional advice and does not constitute an offer capable of acceptance. A contract is formed only by an Order.
5.2
Prices on the Website are indicative, stated exclusive of GST and other taxes unless marked otherwise, and may change without notice. A price is binding only when stated in a Quote or Order, for the validity period stated in it.
5.3
Cost calculators, savings figures, guides, case studies and other resources are estimates based on assumptions and information available when published. Actual results depend on your environment and current Vendor pricing. Case study results relate only to the client concerned.
5.4
Links to third-party websites are provided for convenience. We do not control and are not responsible for their content, terms or privacy practices.

6. Intellectual property

6.1
All intellectual property rights in the Website, our methodologies, tools, scripts, templates, runbook formats, know-how and pre-existing materials (“DevOps TechLab Materials”) remain with us or our licensors.
6.2
Subject to full payment, the Client owns deliverables created specifically for it under an Order, excluding DevOps TechLab Materials. We grant the Client a perpetual, non-exclusive, royalty-free licence to use DevOps TechLab Materials incorporated in deliverables (including runbooks) for its internal business purposes.
6.3
The Client retains all rights in Client Data and Client Systems. Nothing in the Agreement transfers ownership of any Client tenant, account, domain or data to us.
6.4
AWS, Amazon Web Services, Microsoft, Azure, Microsoft 365, Google Cloud, Google Workspace, Zoho, Adobe, Creative Cloud, Apple and other names are trademarks of their respective owners. Their use indicates our credentials as a partner or authorised reseller and does not imply endorsement of the Website or the Services.
6.5
Client names and logos shown on the Website are used with the permission of their owners under Section 21, remain their property, and may not be copied or reused by anyone else.

7. Scope of Services

7.1
We will provide the Services described in each Order with reasonable skill, care and diligence, using appropriately qualified personnel, and in accordance with good industry practice.
7.2
Work not described in an Order is out of scope. Out-of-scope work, including work caused by Client changes, third-party actions or inaccurate information, will be performed only under a written change request and charged at our then-current rates.
7.3
Timelines and response or resolution targets are estimates unless an Order or Service Level Agreement expressly states them as committed service levels with a defined remedy.
7.4
We may use qualified subcontractors to perform the Services. We remain responsible for their performance and will bind them to confidentiality and security obligations no less protective than those in these Terms.

8. Client responsibilities

8.1
The Client must:
  1. provide accurate and complete information, timely decisions and approvals, and access to the people and systems reasonably needed;
  2. ensure it has all rights, consents and notices needed for us to access and process Client Data;
  3. maintain at least one emergency (“break-glass”) administrator account for each Client System that is controlled solely by the Client and not shared with us;
  4. keep its own users’ Credentials secure and enforce multi-factor authentication for its users;
  5. comply with Vendor Terms and acceptable use policies, and not use Products or Services for any unlawful purpose;
  6. promptly tell us of any suspected security incident, unauthorised access or change in its authorised contacts.
8.2
We are not responsible for any delay, failure or loss to the extent caused by the Client’s failure to meet these responsibilities, or by acts or omissions of the Client’s personnel, other vendors or third parties acting for the Client.

9. Administrative access and credentials

9.1
Grant of access. The Client authorises us to access Client Systems to the extent necessary to perform the Services. Wherever the platform supports it, access will be granted through named, role-based or delegated administration (for example, delegated admin roles in Microsoft 365, IAM roles or federated access in AWS, or admin roles in Google Workspace) rather than shared or personal passwords.
9.2
Least privilege. We will request only the privileges reasonably required, and will tell the Client when higher privileges are needed for a specific task.
9.3
Safeguarding Credentials. We will:
  1. store Credentials only in an encrypted, access-controlled password vault, and never in plain text, email, chat or tickets;
  2. restrict access to named personnel with a need to know, each bound by written confidentiality obligations;
  3. require multi-factor authentication for our personnel and for our vault;
  4. log access to Client Systems where the platform allows, and make relevant logs available to the Client on reasonable request;
  5. revoke a person’s access promptly when they no longer need it or leave our organisation.
9.4
Use of access. We will use Credentials only to perform the Services and on the Client’s documented instructions. We will not access Client Data except as needed for the Services, will not change account ownership, billing ownership or global security settings without the Client’s written approval, and will obtain approval through the agreed change process for changes classed as high-risk in the Order.
9.5
Emergency action. If we reasonably believe that a Client System is under attack, compromised or at imminent risk, we may take proportionate emergency action (such as disabling an account, revoking a session or isolating a resource) without prior approval, and will notify the Client as soon as practicable.
9.6
Credentials shared by the Client. The Client is responsible for the security of Credentials before they reach us and for any Credentials it shares through insecure channels. We are not liable for unauthorised access resulting from Credentials compromised outside our control, from actions of the Client’s personnel or other vendors, or from the Client’s failure to follow our written security recommendations.
9.7
Handover on exit. On expiry or termination of the relevant Services, and subject to Section 20, we will return or hand over Credentials and administrative roles, remove our access, and confirm this in writing. The Client must then rotate or reset all Credentials to which we had access. We are not responsible for any access occurring after handover through Credentials the Client has not rotated.

10. Client data, confidentiality and security

10.1
Roles. For Client Data, the Client is the Data Fiduciary (or controller) and we act as a Data Processor (or processor) on the Client’s documented instructions. Where required by law or requested by the Client, the parties will sign a Data Processing Agreement, which will prevail for the processing of Personal Data.
10.2
Confidentiality. Each party will keep the other’s Confidential Information secret, use it only for the Agreement, and disclose it only to personnel, subcontractors and advisers who need to know it and are bound by equivalent obligations. “Confidential Information” includes Client Data, Credentials, system architecture, security information, pricing and business information, but excludes information that is public through no fault of the recipient, already lawfully known to it, independently developed or lawfully received from a third party. Disclosure required by law or a regulator is permitted with prior notice where lawful. These obligations survive for five years after termination, and indefinitely for Credentials and Client Data.
10.3
Security measures. We will maintain reasonable security practices and procedures appropriate to the nature of the data, including access control, encryption in transit, secure credential storage, endpoint protection on our devices, logging, staff training and confidentiality undertakings, consistent with the Information Technology Act, 2000 and the rules under it.
10.4
Incidents. We will notify the Client without undue delay, and in any event within 24 hours, after becoming aware of a security incident affecting Client Data or Client Systems under our management. We will provide the information reasonably available to us and cooperate with the Client’s investigation and with any report the Client must make to CERT-In, the Data Protection Board of India or another authority. Each party will meet its own statutory reporting obligations.
10.5
Sub-processors. We may use sub-processors (such as hosting, ticketing, monitoring and backup providers) under written terms with equivalent protections. A list is available on request, and we will inform Clients who have signed a Data Processing Agreement of material changes.
10.6
Location and transfers. Client Data remains in the regions the Client selects for its Client Systems. Our personnel may access it remotely from India. Where Client Data is subject to the GDPR, the Data Processing Agreement will set out the transfer safeguards.
10.7
Return and deletion. On termination, and on the Client’s written request made within 30 days, we will return Client Data in our possession in a commonly used format and then delete it, except where retention is required by law, in which case it remains subject to this Section.
10.8
Audit. On reasonable written notice, not more than once in any 12-month period and at the Client’s cost, we will answer the Client’s reasonable security questionnaires and provide information needed to demonstrate compliance with this Section.

11. Backups and data loss

11.1
Unless an Order expressly includes a backup or disaster-recovery service, the Client is responsible for maintaining backups of Client Data and Client Systems before and during the Services.
11.2
Where we provide a backup service, our obligation is to configure and monitor backups as described in the Order and to use reasonable efforts to restore from the most recent available backup. We do not guarantee that every item of data can be recovered.
11.3
Before migrations or major changes we will recommend a backup point. If the Client declines or delays it, the Client bears the risk of resulting data loss.

12. Licensing and product resale

12.1
Vendor Terms. Products are supplied subject to the applicable Vendor Terms (including, as relevant, the AWS Customer Agreement, the Microsoft Customer Agreement, Google Workspace and Google Cloud terms, Zoho terms, Adobe General Terms of Use and Apple terms and warranty). The Client must accept Vendor Terms where the Vendor requires it, and is responsible for complying with them. We may be required to share Client details with the Vendor for provisioning, billing, compliance and deal registration.
12.2
Commitment and cancellation. Once we place an order with a Vendor at the Client’s request, it is binding for the commitment term set by the Vendor. Cancellations, refunds and seat reductions are possible only within any cancellation window the Vendor allows and are otherwise limited to renewal dates. The Client remains liable for the full commitment term.
12.3
Pricing. Vendors may change prices, plans, currency rates and taxes. We may pass on such changes for new orders, additional seats and renewals. Our price commitments in a Quote apply only for its validity period and stated term.
12.4
Usage and true-ups. The Client must use Products within the licensed quantities and rules. Any additional usage, overage or true-up identified by the Client, us or the Vendor is chargeable.
12.5
Renewals. Subscriptions renew as set out in the Order or as the Vendor’s rules provide. The Client must tell us in writing at least 30 days before a renewal date of any reduction or cancellation.
12.6
Hardware. Risk in hardware passes on delivery; title passes on full payment. Hardware is covered only by the manufacturer’s warranty and any AppleCare or extended cover purchased. Returns follow the manufacturer’s and distributor’s policies.
12.7
Vendor responsibility. Each Vendor is solely responsible for its Products, including their availability, performance, security and support commitments. We will pass through Vendor warranties and help the Client raise Vendor support cases, but we give no warranty for Products beyond the Vendor’s own.
12.8
Change of partner. Once all amounts due to us are paid, we will cooperate with a Client’s reasonable request to transfer its subscriptions or partner-of-record relationship to another partner, as the Vendor’s rules allow.

13. Cloud billing services (India)

13.1
Cloud billing services, under which a Client’s cloud account is invoiced by us in INR with GST (including AWS billing through us), are available only to Clients in India unless agreed otherwise in writing.
13.2
The Client is responsible for all usage and charges incurred in accounts billed through us, whether incurred by the Client, its users, its vendors or any third party using its Credentials or resources, including charges arising from misconfiguration, compromised keys or unexpected usage spikes.
13.3
We may set up budgets and alerts at the Client’s request, but unless an Order states otherwise we are not responsible for capping usage or for charges incurred before an alert is acted on.
13.4
We may require a security deposit, advance payment or credit limit, and may adjust it based on usage and payment history. Credits, discounts and funding from a Vendor apply only according to the Vendor’s programme rules.

14. Annual maintenance contracts (AMC) and support

14.1
Scope. Each AMC covers only the systems, devices, users, activities and service hours listed in its AMC Schedule or Order. Typical inclusions are monitoring, preventive maintenance, patching, troubleshooting and administration of the listed Client Systems.
14.2
Exclusions. Unless expressly included, an AMC does not cover:
  1. hardware parts, replacement devices or consumables;
  2. new projects, migrations, upgrades or redesigns;
  3. faults caused by misuse, accidents, power or environmental issues, malware introduced by the Client’s users, or changes made by the Client or third parties;
  4. defects in third-party software or Vendor service outages;
  5. data recovery beyond restoration from available backups;
  6. systems or users added after the AMC start date without a written amendment.
14.3
Service hours and response. Support is provided during Monday to Friday, 9:30 to 18:30 IST, excluding public holidays unless the AMC Schedule states otherwise. Response and resolution times are targets unless the AMC Schedule sets committed service levels with service credits, in which case those service credits are the Client’s sole and exclusive remedy for failure to meet them.
14.4
Fees and renewal. AMC fees are payable in advance for the period stated and are non-refundable except where we terminate for convenience. Unless the AMC Schedule states otherwise, an AMC renews for a further 12 months at our then-current rates unless either party gives written notice of non-renewal before the end of the term, within the notice period stated in the AMC Schedule or Order.

15. Fees, taxes and payment

15.1
Fees are as set out in the Order. Invoices are payable within the payment period stated in the Order or Quote for the relevant Service or Product, in the invoiced currency, without set-off.
15.2
Fees exclude GST and all other taxes, duties and levies, which the Client will pay in addition. If the Client is required to withhold tax at source, it will provide the withholding certificate within the statutory period, failing which the amount withheld is payable.
15.3
Overdue amounts carry interest at 1.5% per month or the maximum rate permitted by law, whichever is lower, from the due date until payment. The Client will reimburse reasonable collection costs.
15.4
The Client must notify us in writing of any good-faith dispute about an invoice within 7 days of receipt, giving reasons, and must pay the undisputed portion by the due date.
15.5
Charges billed to us by a Vendor for the Client’s usage or subscriptions are payable by the Client even if the Client disputes the Services.

16. Suspension

16.1
We may suspend all or part of the Services or Products, or decline to renew subscriptions, if:
  1. any undisputed amount remains unpaid 15 days after written notice of non-payment;
  2. the Client breaches Section 8 or Vendor Terms in a way that exposes us or a Vendor to liability;
  3. suspension is reasonably necessary to prevent a security incident or comply with law or a Vendor instruction.
16.2
We will give prior notice where reasonably practicable and restore the Services promptly once the cause is resolved. Fees continue to accrue during suspension caused by the Client. Vendors may apply their own suspension rules for non-payment, which are outside our control.

17. Warranties and disclaimers

17.1
We warrant that the Services will be performed with reasonable skill and care. If they are not, the Client must notify us within 30 days of performance, and our sole obligation is to re-perform the deficient Services or, if re-performance is not possible, refund the fees paid for them.
17.2
Except as expressly stated in the Agreement, and to the maximum extent permitted by law, the Website, Services and Products are provided “as is” and we disclaim all other warranties, conditions and representations, express or implied, including merchantability, fitness for a particular purpose, uninterrupted or error-free operation, and that any system will be secure against all threats or that all vulnerabilities will be found.
17.3
No security measure can guarantee protection against all attacks. Our Services reduce risk but do not guarantee that no security incident, data loss or downtime will occur.

18. Limitation of liability

18.1
Neither party will be liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profit, revenue, business, goodwill, anticipated savings or data (except the cost of restoring data from available backups where we caused the loss), however arising.
18.2
Our total aggregate liability arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the fees paid by the Client to us for the specific Services giving rise to the claim in the 12 months preceding the event giving rise to the liability. For Products, it will not exceed the margin we earned on the relevant Product in that period.
18.3
We are not liable for any loss arising from: Vendor products, outages or policy changes; acts or omissions of the Client, its personnel or other vendors; Credentials compromised outside our control; the Client’s failure to follow our written recommendations; or usage charges described in Section 13.
18.4
Nothing in the Agreement limits liability for fraud, for death or personal injury caused by negligence, for the Client’s payment obligations, for a party’s indemnity obligations under Section 19.2, or for any liability that cannot be limited by law.
18.5
Any claim must be notified in writing within 12 months of the date the claiming party became aware of the facts giving rise to it.

19. Indemnities

19.1
We will indemnify the Client against third-party claims that deliverables created by us (excluding Products, Client materials and modifications made by others) infringe that third party’s intellectual property rights, subject to Section 18.
19.2
The Client will indemnify us against losses, fines and reasonable costs arising from third-party or regulatory claims caused by: Client Data or its processing on the Client’s instructions; the Client’s breach of Vendor Terms, law or Section 8; or use of the Services or Products by the Client or its users in breach of the Agreement.
19.3
The indemnified party must promptly notify the other of the claim, allow it to control the defence and settlement, and give reasonable cooperation at the indemnifying party’s cost.

20. Term, termination and exit

20.1
The Agreement continues until all Orders have expired or been terminated.
20.2
Either party may terminate an Order by written notice if the other party commits a material breach that is not remedied within 30 days of notice, or becomes insolvent or enters liquidation or a similar process.
20.3
Either party may terminate a managed service or AMC for convenience on 60 days written notice, subject to any minimum term in the Order. Product subscriptions remain subject to Section 12.
20.4
Exit assistance. On termination we will, subject to payment of all amounts due: hand over Credentials and administrative roles under Section 9.7; provide current runbooks and documentation; return or delete Client Data under Section 10.7; and provide reasonable transition assistance to the Client or its new provider at our then-current rates.
20.5
Termination does not affect accrued rights. Sections 6, 9.6, 9.7, 10, 15, 18, 19, 20, 21, 22, 25 and 26 survive termination.

21. Publicity and use of client names and logos

21.1
Licence to use Client Marks. The Client grants us a non-exclusive, non-transferable, royalty-free, worldwide licence, for the term of the Agreement and after it ends, until the Client withdraws it under Section 21.5 or asks us to remove the Client Marks, to use the Client’s name, logo and trademarks (“Client Marks”) solely to identify the Client as a customer of DevOps TechLab, including in:
  1. client lists and logo displays on the Website and our social media channels;
  2. proposals, presentations, credentials documents and tender responses;
  3. event, exhibition and printed marketing materials;
  4. submissions to Vendors for partner programme, competency and designation validation, on a confidential basis.
21.2
Manner of use. We will reproduce Client Marks accurately from files supplied or approved by the Client, follow any brand guidelines the Client provides, not alter or distort them, and not use them in a way that suggests the Client endorses us beyond being our customer, or that is misleading or disparaging.
21.3
Content that needs prior approval. We will obtain the Client’s prior written approval (email is sufficient) before publishing any:
  1. case study, success story or project description that names the Client;
  2. testimonial, quote, video or review attributed to the Client or its personnel;
  3. figures about the Client’s results, savings, costs, scale or performance;
  4. names, photographs or job titles of the Client’s personnel;
  5. press release or public announcement about the engagement.
21.4
We will never disclose Confidential Information, Client Data, security information, system architecture or Credentials in any publicity material, whether or not approval has been given.
21.5
Opting out and withdrawal. The Client may decline or withdraw the licence in Section 21.1 or any approval under Section 21.3 at any time by written notice to janak@devopstechlab.com or in its Order. We will remove the Client Marks and approved content from the Website and our social media channels within 10 business days and stop using them in new materials. We are not required to recall printed materials already distributed, past social media posts that cannot reasonably be edited, or submissions already made to Vendors.
21.6
Ownership. Client Marks remain the property of the Client, and all goodwill from their use accrues to the Client.
21.7
Vendor verification. Vendors may contact the Client to verify a reference or project we have submitted for partner programme purposes. The Client may decline to take part.
21.8
Our marks. The Client may state that DevOps TechLab is its service provider, but may not otherwise use our name, logo or partner badges without our prior written consent.

22. Non-solicitation

22.1
During the Agreement and for 12 months after it ends, the Client will not, directly or indirectly, solicit for employment or engage any of our personnel who were involved in the Services, without our prior written consent. General job advertisements not targeted at our personnel are not a breach.
22.2
If the Client breaches Section 22.1, it will pay us, as a genuine pre-estimate of loss, a fee equal to the person’s annual gross salary with us.

23. Compliance, export controls and anti-bribery

23.1
Each party will comply with laws applicable to its performance under the Agreement, including data protection, anti-bribery and anti-corruption laws.
23.2
The Client will not use, export or re-export the Services or Products in breach of export control or sanctions laws of India, the United States, the European Union, the United Kingdom or any other applicable jurisdiction, or for the benefit of any sanctioned person or country.

24. Force majeure

24.1
Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government action, failure of public utilities or telecommunications, cyber attacks on third-party infrastructure, and Vendor or cloud-provider outages. The affected party will notify the other and use reasonable efforts to mitigate. If the event continues for more than 60 days, either party may terminate the affected Order on written notice.

25. Governing law and dispute resolution

25.1
The Agreement and any dispute arising out of or in connection with it are governed by the laws of India.
25.2
The parties will first try to resolve any dispute through good-faith negotiation between senior representatives for 30 days from written notice of the dispute.
25.3
Any dispute not resolved by negotiation will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement. The seat and venue of arbitration will be Ahmedabad, Gujarat, and the language English. The award is final and binding.
25.4
Subject to Section 25.3, the courts at Ahmedabad, Gujarat have exclusive jurisdiction. Either party may seek urgent interim relief from a competent court to protect its Confidential Information or intellectual property, or to recover undisputed amounts.

26. General

26.1
Changes to these Terms. We may update these Terms by publishing a revised version on the Website. Changes apply to Website use from publication and to existing Orders from their next renewal, unless the Client agrees otherwise in writing.
26.2
Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
26.3
Assignment. The Client may not assign the Agreement without our prior written consent. We may assign it to an affiliate or a successor to our business on notice.
26.4
Severability and waiver. If any provision is held invalid, the remainder continues in force. A failure or delay in exercising a right is not a waiver of it.
26.5
Entire agreement. The Agreement is the entire agreement between the parties on its subject and supersedes all prior proposals and understandings. Neither party relies on any statement not set out in it.
26.6
Electronic acceptance. The Agreement may be accepted and signed electronically, including by email, in accordance with the Information Technology Act, 2000.
26.7
Language. These Terms are written in English. If translated, the English version prevails.

27. Contact and notices

27.1
Formal notices under the Agreement must be in writing and delivered by hand, courier or email to the addresses in the Order or, for us, to:

Devops Techlab Private Limited
634, Iscon Emporio, Near Star Bazar, Satellite, Ahmedabad, Gujarat 380015, India
Email: janak@devopstechlab.com
Phone: +91 90670 77200

27.2
A notice sent by email is received when sent, unless the sender receives an error message. Notices of breach, termination or a dispute sent by email must also be sent by courier.

Questions

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Legaljanak@devopstechlab.com

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