UAE privacy notice.

01Who we are

This website is run by Devops Techlab Private Limited (“DevOps TechLab”, “we”), a company incorporated in India, with its registered office at 634, Iscon Emporio, Near Star Bazar, Satellite, Ahmedabad, Gujarat 380015, India. We do not have an office in the UAE.

Our main Privacy Policy describes in full what personal data we collect, why, how long we keep it and how we protect it. It applies to you as well. This notice explains the points that matter most if you are in the UAE or the GCC. If the two differ on a point that concerns you as a UAE or GCC visitor or client, this notice applies.

02What we collect on these pages

• What you tell us: your name, work email, phone number, company, the services you are interested in and your message, when you send a form, an email or a WhatsApp message.
• Enquiry details: the page you sent the form from, the pages you viewed on the way, your browser and device type, and your approximate country.
• WhatsApp choice: whether you ticked the box to receive WhatsApp updates, and when.
• Cookies: analytics cookies are off until you accept them in the cookie banner.

Please do not send passwords, access keys, bank details or identity documents through a form or WhatsApp.

03Why we use it

We use your details to reply to your enquiry, to arrange and carry out the free review, to prepare a quote, to deliver the services you engage us for, and to send you WhatsApp updates if you asked for them. We do not sell personal data, and we do not use it to advertise other companies’ products to you.

We rely on your consent, which you give when you tick the consent box on a form or write to us, and on the steps needed to enter into and perform a contract with you or your organisation.

04Where your data is kept

Because we serve the UAE and GCC from India, your personal data is transferred to, stored in and handled in India. Form submissions are stored in our own enquiry system, hosted on servers in India, and can be opened only by authorised DevOps TechLab staff. Replies are sent through our Microsoft 365 email.

Some of the service providers we use, for example for cookie consent, spam protection and WhatsApp messaging, may process data in other countries, mainly the United States and the European Union. The main Privacy Policy lists them.

By sending us a form or a message from these pages, you agree to this transfer.

05Data in the systems we manage for you

When we migrate, manage or support your cloud systems, the data in those systems stays yours. We act only on your instructions, under our contract with you. Your systems and data run in the cloud region you choose or already use, including regions in the UAE, and we do not move them to another region unless you agree.

If your personal data is held in a system we manage for one of our clients, please contact that client first. We will help them respond.

06Your rights

You can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is wrong or out of date;
• delete your data, or stop using it;
• withdraw a consent you gave, at any time;
• stop WhatsApp updates, by replying STOP to any message.

Where the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) applies to your personal data, we handle your request in line with it. If you are in the DIFC or ADGM free zones, their own data protection rules may apply; write to us in the same way.

We may need to confirm who you are before we act on a request. We acknowledge requests within 48 hours and aim to complete them within one month.

07How to contact us about privacy

If you are not satisfied with our reply, you may also raise the matter with the data protection authority that applies where you live.

08Changes to this notice

We will update this notice when our services, our offices or the law change, and show the new date at the top of the page. This notice is general information about how we handle personal data; it is not legal advice.