The customer was managing multiple EC2 instances across environments with traditional SSH/RDP access. This approach created security risks, operational complexity, and limited visibility. Manual access management, inconsistent logging, and lack of centralized control made compliance and auditing difficult, while routine operational tasks consumed significant engineering time.
During the discovery phase, we analyzed the existing infrastructure and operational workflows. Key issues identified included open inbound ports for SSH/RDP, lack of centralized server management, no standardized way to run commands across instances, and minimal audit trails for administrative actions. Monitoring and log visibility were fragmented across services.
We onboarded all EC2 instances into AWS Systems Manager by enabling the SSM Agent and configuring appropriate IAM roles. Instances were grouped using tags to allow environment-wise and role-based management. Secure IAM policies were implemented to provide controlled, role-based access without requiring direct server login.
With Systems Manager in place, all EC2 instances were managed centrally from the AWS Console. Administrative tasks such as service restarts, configuration changes, and troubleshooting were executed using Run Command, eliminating the need for SSH or RDP. This significantly reduced operational effort and improved response time during incidents.
Security was enhanced by completely removing inbound SSH/RDP access and enforcing IAM-based access control. All actions performed through Systems Manager were automatically logged via AWS CloudTrail, improving compliance and audit readiness. Integration with CloudWatch enabled centralized logging and monitoring, providing better visibility into system health and operational activities. Overall operational overhead was reduced while improving security posture and governance.
By implementing AWS Systems Manager, the customer achieved centralized EC2 management, enhanced security, improved compliance, and streamlined operations — all without direct server access. The solution provided a scalable, secure, and AWS-recommended approach to infrastructure operations.
DevOps TechLab is an AWS Advanced Partner specializing in secure infrastructure operations, centralized system management, and compliance-ready AWS architectures.
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With over 200+ AWS projects delivered and 5,000+ professionals trained, DevOps TechLab supports enterprises, SaaS platforms, and regulated workloads in adopting AWS-recommended, secure-by-design operational models.
December 25, 2025
December 25, 2025
December 25, 2025
